Junova Privacy Policy
Last revised on:
1. Introduction and Scope
Junova, Inc. ("Junova," "we," "us," or "Company") operates a software platform designed to monitor eligible airfare price changes after booking and assist users in obtaining airline-issued credits or refunds where permitted by airline fare rules (the "Services"). This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you access or use the Junova website, applications, and related services (collectively, the "Junova Platform"). This Privacy Policy is incorporated into and forms part of Junova's Terms of Use. Capitalized terms not defined herein have the meanings set forth in the Terms of Use.
2. Information We Collect
A. Information You Provide Directly:
- Identifiers and account information (full legal name, email address, phone number, date of birth, login credentials);
- Travel confirmations and related details you submit (reservation codes, itineraries, passenger names);
- Communications with us (support requests, emails, messages);
- Referral or promotional information you choose to provide.
B. Reservation and Travel Information:
When you submit flight confirmations or authorize access to travel data, we may process details such as airline, flight numbers, routes, dates, fare class, ticket identifiers, passenger information, booking source, and related changes or cancellations.
C. Inbox-Derived Data (Optional):
If you choose to connect an email inbox via OAuth or forward confirmation emails, we access and process only travel-related confirmation emails using automated extraction of relevant fields. We do not access unrelated personal email content, do not use inbox data for advertising, and do not train marketing or profiling models using inbox content.
D. Information We Receive From Third Parties:
We may receive personal information from third parties such as airlines, booking platforms, referral partners, payment processors, analytics providers, and email service providers, including confirmation of refunds or credits, transaction identifiers, and fraud-prevention signals.
E. Payment and Transaction Information:
Payments are processed by third-party payment processors (e.g., Stripe). Junova does not store full credit card numbers but may retain payment tokens, transaction identifiers, billing ZIP code, card brand, expiration date, and records necessary for accounting and dispute resolution.
F. Automatically Collected Information:
Technical and usage data such as IP address, device identifiers, browser type, operating system, cookies, analytics data, timestamps, and interaction logs.
3. How We Use Information
We use personal information to:
- Provide, operate, and maintain the Services;
- Monitor eligible flights and attempt to secure airfare savings;
- Verify traveler eligibility and comply with airline requirements;
- Process payments, apply referral credits, and maintain financial records;
- Communicate with you regarding your account, savings events, and support requests;
- Send service-related and promotional communications, subject to your preferences;
- Prevent fraud, abuse, and unauthorized activity;
- Analyze and improve the Junova Platform using aggregated or de-identified data;
- Comply with legal obligations and enforce agreements.
4. Inbox Connections and Email Access
Inbox connections are optional. If enabled, Junova accesses only travel-related confirmation emails using automated processes. Human review is limited to support, troubleshooting, or compliance purposes. You may revoke inbox access at any time through your email provider or account settings, after which Junova will cease accessing new inbox content. Previously extracted travel data may be retained as described below.
7. Data Retention
We retain personal information only as long as reasonably necessary to provide the Services, comply with legal and accounting obligations, prevent fraud, resolve disputes, and enforce agreements. Retention periods vary by data type, including account records, travel confirmations, payment records, and communications.
8. Security and Incident Notification
Junova maintains administrative, technical, and physical safeguards designed to align with industry-standard security practices appropriate to the nature of the personal information processed. In the event of a security incident involving personal information, we will provide notice as required by applicable law.
9. Your Rights and Choices Regarding Your Information
Depending on where you live, you may have certain rights and choices regarding your personal information. Junova is committed to respecting these rights in accordance with applicable law.
Access, Correction, and Deletion
You may request to access, correct, or delete certain personal information we maintain about you. We may retain information as required by law or as reasonably necessary to provide the Services, prevent fraud, resolve disputes, or enforce our agreements.
Portability
Where required by law, you may request a copy of certain personal information in a portable and, to the extent technically feasible, readily usable format.
Communications Preferences
You may opt out of receiving promotional communications from Junova by following the unsubscribe instructions included in those messages or by contacting us directly. Even if you opt out of marketing communications, we may continue to send you transactional or service-related communications, such as account notices or updates related to your use of the Services.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CPRA"), including rights to access, correct, or delete certain personal information and the right not to be discriminated against for exercising your privacy rights.
Junova does not sell personal information for monetary consideration and does not share personal information for cross-context behavioral advertising.
Additional details regarding California privacy rights are provided in Appendix A (California Privacy Notice).
Exercising Your Rights
You may submit a request to exercise your privacy rights by contacting us at privacy@junova.ai or as otherwise described in this Privacy Policy. We may need to verify your identity before processing certain requests, as required or permitted by law. Authorized agents may submit requests on your behalf where permitted by applicable law.
Questions
If you have questions about your rights or Junova's privacy practices, please contact us using the information provided in the Contact Us section below.
10. Children's Privacy
The Junova Platform is not intended for individuals under 18. We do not knowingly collect personal information from children under 13.
11. International Users
Junova is based in the United States. If you access the Platform from outside the U.S., your information may be transferred to and processed in the United States in accordance with applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by email.
13. Contact Information
Appendix A: California Privacy Rights (CPRA Notice)
Last Updated:
This Appendix supplements the Privacy Policy and applies solely to California residents as defined under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CPRA"). For purposes of this Appendix, "personal information," "sensitive personal information," "sell," "share," and other capitalized terms have the meanings given in the CPRA.
1. Categories of Personal Information Collected
In the preceding twelve (12) months, Junova has collected the following categories of personal information:
- Identifiers, such as name, email address, phone number, account credentials, and online identifiers.
- Personal records information, such as contact details and travel confirmation details.
- Commercial information, such as transaction records, referral credits, and success fee information.
- Internet or network activity information, such as IP address, device identifiers, browser type, cookies, and usage logs.
- Geolocation data, limited to approximate location derived from IP address.
- Inferences, drawn from the above information to improve and operate the Services (e.g., identifying eligible flights).
Junova does not knowingly collect personal information from children under the age of 13.
2. Sensitive Personal Information
Junova may collect limited sensitive personal information (as defined by CPRA), such as account login credentials or precise travel details necessary to provide the Services.
Junova uses sensitive personal information only as reasonably necessary to:
- Provide and operate the Services,
- Secure user accounts,
- Prevent fraud and unauthorized access, and
- Comply with legal obligations.
Junova does not use sensitive personal information for purposes of inferring characteristics about individuals or for advertising.
3. Sources of Personal Information
We collect personal information from the following sources:
- Directly from you, when you create an account, submit flight confirmations, communicate with us, or participate in promotions.
- Automatically, through your use of the Junova Platform (e.g., cookies and analytics).
- From third parties, including airlines, booking platforms, payment processors, referral partners, analytics providers, and email service providers, where permitted and necessary to provide the Services.
4. Purposes for Collection and Use
Junova collects and uses personal information for the business and commercial purposes described in the Privacy Policy, including:
- Providing, maintaining, and improving the Services;
- Monitoring airfare changes and facilitating eligible savings;
- Processing payments and applying referral credits;
- Communicating with users regarding accounts and savings events;
- Preventing fraud and enforcing agreements; and
- Complying with legal and regulatory requirements.
5. Disclosure of Personal Information
In the preceding twelve (12) months, Junova has disclosed personal information for business purposes to:
- Service providers, such as cloud hosting providers, payment processors, analytics providers, email service providers, and customer support vendors, subject to contractual restrictions prohibiting further use of the information.
- Legal and regulatory authorities, where required by law.
- Business transferees, in connection with a merger, acquisition, or sale of assets.
6. Sale or Sharing of Personal Information
Junova does not sell personal information and does not share personal information for cross-context behavioral advertising, as those terms are defined under the CPRA.
Accordingly, Junova does not respond to browser-based "Do Not Sell or Share" signals, as no selling or sharing occurs.
7. Your California Privacy Rights
California residents have the following rights, subject to verification and applicable legal exceptions:
- Right to Know: Request access to the categories and specific pieces of personal information we have collected about you.
- Right to Delete: Request deletion of personal information, subject to legal and operational exceptions.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Limit: Request limitation of the use and disclosure of sensitive personal information.
- Right to Non-Discrimination: You will not be discriminated against for exercising your CPRA rights.
8. Exercising Your Rights
You may submit a request to exercise your California privacy rights by:
- Emailing privacy@junova.ai, or
- Writing to:Junova, Inc.2261 Market Street, STE 85687San Francisco, CA 94114
We may need to verify your identity before processing your request. Verification may include confirming account information or other information reasonably related to your relationship with Junova.